Last Updated: August 6, 2025

The Listen Lounge ‒ Terms & Conditions

1. Nature of Services

The Listen Lounge provides professional active listening and conversational support services. We are not licensed

mental health professionals and do not provide therapy, counseling, diagnosis, treatment, or medical advice.

Not a Substitute for Therapy or Crisis Services: Our services should never replace therapy, counseling, or medical

treatment.

Crisis Disclaimer: If you are experiencing a crisis, including suicidal thoughts, self-harm, or other emergencies,

you must contact 911 (in the United States) or the appropriate emergency number in your area, or reach out to a

crisis hotline such as the National Suicide Prevention Lifeline at 988.

2. Subscriptions & Billing

All subscriptions are billed on a recurring basis every 30 days.

Cancellation Policy: You may cancel your subscription at any time. However, to avoid being charged for the next

billing cycle, cancellations must be completed prior to your renewal date. No refunds will be issued for unused

portions of a billing cycle once payment has been processed.

By subscribing, you authorize The Listen Lounge to automatically charge the payment method provided on file.

3. SMS Communication Consent

By subscribing or using The Listen Lounge services, you agree to receive SMS (text message) communications

related to scheduling, reminders, notifications, and important service updates. Standard messaging and data rates

may apply based on your mobile carrier.

4. Limitation of Liability

The Listen Lounge is not responsible for any emotional, mental, or personal outcomes resulting from sessions.

Conversations are for supportive listening only.

We are not responsible for any damages, claims, or losses arising from use of our services, including but not

limited to emotional distress, incidental, consequential, or indirect damages.

If any insurance claim is filed in relation to The Listen Lounge, coverage decisions are at the sole discretion of the

insurance provider. Nothing in this agreement shall obligate The Listen Lounge to provide documentation or

assume liability beyond the scope of services described herein.

5. Legal Jurisdiction & Disputes

The exclusive jurisdiction and venue shall be Hall County, Georgia. You agree not to bring any claim outside this

jurisdiction. You agree to indemnify, defend, and hold harmless The Listen Lounge, its owners, employees,

contractors, and affiliates against any and all claims, actions, damages, liabilities, costs, and expenses (including

legal fees) arising from or related to your use of our services.

6. Indemnification

You agree to indemnify and hold harmless The Listen Lounge, its affiliates, employees, and independent

contractors from and against any and all claims, losses, damages, liabilities, including reasonable attorney’s

fees, arising out of or related to your use of our services.

7. Disclaimer of Warranties

The Listen Lounge services are provided on an “as is” and “as available” basis. We disclaim all warranties,

whether express or implied, including but not limited to merchantability, fitness for a particular purpose, and

non-infringement.

8. Severability

If any provision of these Terms & Conditions is found to be unenforceable or invalid, the remaining provisions

shall remain in full force and effect.

9. Entire Agreement

These Terms & Conditions constitute the entire agreement between you and The Listen Lounge regarding the use

of services and supersede any prior agreements, whether written or oral.

10. Acceptance of Terms

By subscribing to, booking, or using The Listen Lounge services, you confirm that you have read, understood,

and agree to be bound by these Terms & Conditions.